Twilio (Flex) Number Porting Service

Why port your Twilio (Flex) number?

Keep Your Number, Save More

Port your Twilio (Flex) number to our app effortlessly. No SIM card, no contracts—just reduced costs and increased flexibility.

More Privacy, Same Number

Bring over your Twilio (Flex) number and keep your personal life distinct. Enjoy enhanced privacy without disruptions to your existing communications.

Stay Reachable Anywhere

Travel freely. Use your ported number overseas with zero roaming fees, no SIMs, and no need to remain bound to Twilio (Flex).

Import Now

How It Works

Check Eligibility

Verify if your current number is eligible for porting from Twilio (Flex) by entering your number in our eligibility checker tool.

Gather Information

Collect your current account details, including account number, PIN, and billing address from your Twilio (Flex) account.

Submit Port Request

Complete our online porting form with your information and pay the one-time porting fee.

Complete Transfer

We'll manage the transfer process with Twilio (Flex). You'll be notified once the porting is complete.

Unlock Your Twilio (Flex) Number

Follow these steps to request your account details from Twilio (Flex)

How to unlock your number:

1Contact Twilio support via your account dashboard to initiate the number porting process.
2Request a Customer Service Record (CSR) which contains necessary account details.
3Receive an email confirmation with estimated timeframe for unlocking (typically 3-5 business days).

Required account details:

Account Number:
Found in your Twilio dashboard under 'Billing'.
PIN:
Your account PIN or password, used for verification.
LOA (Letter of Authorization):
Signed document authorizing the number transfer.
Billing Information:
Must match the records on your Twilio account exactly.

Important: Important: Ensure all information matches your Twilio (Flex) account records accurately to prevent issues during the porting process.

Import Now

You are in good hands

Trusted by over 2 million happy users

Processed more than 14,000,000 SMS messages and 10,000,000 minutes of calls.

"Transferring my number from Twilio (Flex) was seamless with this app. Everything transferred smoothly, and now I'm enjoying more features at a lower cost. Highly recommend!"

Sarah Johnson

, California, USA

About Twilio (Flex)

Twilio (Flex) is a cloud-based contact center platform that allows businesses to create a fully customizable communication solution. Founded in 2008, Twilio has continually expanded its offerings to include a robust API for voice, text, and other communication channels.

Twilio (Flex) specifically provides tools for managing agents, integrating with existing workflows, and delivering a seamless customer experience across multiple channels. It's designed for scalability and flexibility, enabling companies to adjust their communication strategies in real-time.

Global Reach

Customizable Solutions

Scalable Infrastructure

Frequently Asked Questions

A: We provide competitive pricing at $14.99/month or $149.99/year.

A: We enable both domestic and international calling and texting. Additional features like receiving verification codes and changing your second number are available for a fee.

A: Currently, we support the porting of US, Canadian, British, Australian, and Mexican Twilio (Flex) numbers. For other countries, please contact support@mysecondline.com.

A: In the Twilio dashboard, navigate to the 'Billing' section.

A: Scan your most recent billing statement from your Twilio (Flex) account and upload it in our app in any format (PDF, image, etc).

A: On average, the porting process takes 3–5 business days. Please be patient during this time.

A: Yes, a PAC code is required for porting a UK Twilio (Flex) number. Request it from Twilio and enter it on the PIN form during the porting process.