Genesys Number Porting Service

Why port your Genesys number?

Keep Your Number, Save More

Port your Genesys number to our app effortlessly. No SIM card, no contracts—just reduced costs and more flexibility.

More Privacy, Same Number

Bring your Genesys number and maintain your personal life separately. Enjoy enhanced privacy without disrupting your existing calls or messages.

Stay Reachable Anywhere

Travel globally without constraints. Use your ported number overseas with no roaming charges, no SIMs, and no need to stay tied to Genesys.

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How It Works

Check Eligibility

Verify if your current number can be ported to Genesys using our eligibility checker tool.

Gather Information

Collect your current account details, including account number, PIN, and billing address from your current provider.

Submit Port Request

Complete our online porting form with your information and pay the one-time porting fee.

Complete Transfer

We handle the transfer process with your current provider. You will be notified once the porting is complete.

Unlock Your Genesys Number

Follow these steps to request your account details from Genesys

How to unlock your number:

1Contact Genesys support to request number portability.
2Provide your account verification details when requested.
3Receive confirmation and porting instructions from Genesys.

Required account details:

Account Number:
Typically found on your bill or online account
PIN:
Your account's Personal Identification Number
LOA:
Letter of Authorization to confirm port request
Billing Information:
Must match Genesys records exactly

Important: Important: Ensure all information matches your Genesys account records accurately to avoid issues during the porting process. The unlock process may take 3-7 business days to complete.

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You are in good hands

Trusted by over 2 million happy users

Processed more than 14,000,000 SMS messages and 10,000,000 minutes of calls.

"I was hesitant to lose my Genesys number, but this app made the transition seamless. Now I enjoy lower costs with more features. Extremely satisfied!"

Sarah Johnson

, California, USA

About Genesys

Genesys, founded in 1990, is a global leader in customer experience and call center technology. The company offers a wide range of solutions for customer engagement, employee engagement, and business optimization across voice, email, text, and digital channels.

With its cloud and AI-driven technologies, Genesys enables businesses to deliver seamless omnichannel experiences and build strong customer relationships. The company's innovative platform supports over 100 countries, empowering global enterprises to enhance their customer service effectiveness.

Global Reach

AI Integration

Customer Centric

Frequently Asked Questions

A: We provide competitive pricing at $14.99/month or $149.99/year.

A: We support both domestic and international calls and texts. Additional features such as receiving verification codes and changing your second number are available for a fee.

A: Currently, we support the porting of US, Canadian, British, Australian, and Mexican Genesys numbers. For other countries, please contact support@mysecondline.com.

A: On the Genesys website or app, select your profile.

A: Scan your most recent billing statement from your Genesys account and upload it in our app in any format (PDF, image, etc).

A: Typically, the porting process completes within 3–5 business days. Please wait while we handle the details.

A: Yes, a PAC code is necessary when porting a UK Genesys number. Request it from Genesys and provide it during the porting process.