Genesys (Cloud CX) Number Porting Service

Genesys (Cloud CX) Number Porting Service

As Genesys evolves, MySecondLine is here to keep you connected!

  • Sign up for MySecondLine
  • Submit your Genesys account info
  • Purchase and transfer to MySecondLine
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Skype Number Porting

Ready to make the switch?

Porting your number from Genesys (Cloud CX) is easy and straightforward. Retain your contacts and skip the hassle of distributing a new number.

Check Eligibility

Why port your Genesys number?

Keep Your Number, Enhance Flexibility

Port your Genesys number to our platform effortlessly. No SIM card or contracts—just low costs and increased flexibility.

Enhanced Privacy, Same Number

Transfer your Genesys number and maintain your privacy. Enjoy uninterrupted existing calls and messages.

Stay Reachable Globally

Travel globally without limits. Use your ported number abroad without roaming charges, SIMs, or tie to Genesys.

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How It Works

1

Check Eligibility

Verify if your current number can be ported from Genesys by using our eligibility checker tool.

2

Gather Information

Collect your current account details, such as account number, PIN, and billing address from Genesys.

3

Submit Port Request

Complete our online porting form with your details and pay the one-time porting fee.

4

Complete Transfer

We manage the transfer process with Genesys. You'll be notified once the porting completes.

Unlock Your Genesys Number

Follow these steps to request your account details from Genesys (Cloud CX)

How to unlock your number:

  1. 1Contact Genesys support to request 'unlock your number for porting'
  2. 2Provide necessary verification details as requested by Genesys support
  3. 3Receive confirmation and an approximate timeframe from Genesys

Required account details:

  • Account Number:

    Found on your bill or online account dashboard

  • PIN:

    Provided by Genesys after confirming port-out request

  • Letter of Authorization (LOA):

    Signed and completed, authorizing the port

  • Billing Information:

    Must exactly match Genesys records

Important: Important: Ensure all information exactly matches your Genesys account records to prevent issues during the porting process.

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You are in good hands

Trusted by over 2 million satisfied users
Processed over 15,000,000 SMS messages and 11,000,000 minutes of calls.

"Transferring my number from Genesys was seamless and straightforward with this app. Now, I enjoy better rates and more features, making the switch totally worth it."

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Emily Davis

, Ontario, Canada

About Genesys (Cloud CX)

Genesys (Cloud CX), a leader in cloud customer experience and contact center solutions, empowers organizations to deliver exceptional customer experiences.

Founded in the 1990s, Genesys has pioneered customer experience innovations and now serves customers in over 100 countries.

Customer Focus

Innovative Technology

Global Presence

Frequently Asked Questions

A: We offer competitive pricing at $14.99 per month or $149.99 annually.
A: We support both domestic and international calls and texts. Extra features like receiving verification codes and changing your second number are available at an additional cost.
A: We currently support the porting of US, Canadian, British, Australian, and Mexican Genesys numbers. For other regions, please contact support@mysecondline.com.
A: On the Genesys website or app, click on your profile icon.
A: Scan your most recent billing statement from your Genesys account and upload it in our app in any format (PDF, image, etc.).
A: Typically, the porting process completes within 3-5 business days. Please remain patient during this time.
A: Yes, a PAC code is necessary for porting a UK Genesys number. Request it from Genesys and enter it on the PIN form during the porting process.

Ready to Port Your Number?

Take the first step toward a more flexible communication solution

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